FAQ

What username do I use to access my site?

For first time logins, use the username Admin and the password that was provided in your confirmation e-mail.  Thereafter, you may also login as any user you have added to your wiki (see: 'How can I add more users to my wiki?', below).

How do I change my password?

Use the password from your registration email to log into your wiki.

1. Click on the Tools menu and select My Preferences.
2. Click on My Password to change your password.

How do I change my username?

If you are not an administrator, you must request a username change from the wiki's administrator.

1. Open the Tools menu and click on Control Panel.
2. Click User management.
3. Check the users who need username updates and click Edit Selected Users.
4. Change usernames as necessary, and click Save changes.
   

How do I change the Admin email address?

1. Log in with the Admin account.
2. Open the Tools menu and click on My Preferences.
3. Enter the new Email address and click Apply preferences.

How do I change the Admin password?

1. Log in with an account that has Administration rights.
2. Click on the Tools menu and select My Preferences.
3. Click on My Password to change your password.

Can an ordinary user change the admin password by clicking on the ‘new password’ link?

No, the ‘new password’ link will send a new password to the e-mail address specified for the Admin user, not the ordinary user.

How can I add more users to my wiki?

1. Open the Tools menu and click on Control Panel.
2.  Click on User management.
3.  In the Add a new user box, enter the login name, the e-mail address, and the real name of the new user.
4.  Also, you can optionally make the new user an administrator of your wiki by checking the Administrator checkbox.

How do I let new users sign up to use my wiki?

If you would like to allow anyone to sign up to add content to your wiki without your intervention, follow the steps below.

1. Log in with an account that has Administration rights.
2. Open the Tools menu and click on Control Panel.
3. Click on Site Settings.
4. Check the box labeled  Allow anonymous account creation.
5. Click Set site options.

How many users can I add to my wiki?

There is no limit to the number of users registered to contribute to your wiki.

I cannot see the ‘new account’ form when I try adding a new user; what can I do now?

Please make sure you are using a browser supported for editing (see: 'Which browsers are supported?', below).  If so, please try refreshing the page.

Can I change the logo on my wiki?

Yes! First you must create a logo that is 260x72 pixels in size.  GIF, JPG, or PNG may be used.

1. Log in with an account that has Administration rights.
2. Open the Tools menu and click on Control Panel.
3. Click on Site Settings.
4. Under Site logo, click on Browse...
5. Select your new logo file.
6. Click Ok.
7. Now click Upload specified logo...

And voilà!  Your wiki site has now its own logo!

Can I choose which pages show the logo?

No, the logo is shown on all pages.

Can I change the logo location?

Yes, via different skins and CSS changes

How can I make sure that my new logo uploaded correctly?

Once the image is uploaded, the page will automatically refresh with the new logo.  If it does not, please click the refresh button in your browser.

Can I change the color scheme of my wiki?

Yes! Go to Tools-> Control Panel -> Visual Appearance and pick one of templates that we provide for you and also you can customize the CSS for the site to fit your needs under Visual Settings -> Customize Site Styles

Where can I find a list of all my wiki pages?

1. Click on the Tools menu and select Sitemap.

How can I make my wiki private?

You can make your wiki private by going to Tools -> Control Panel -> Site Settings-> select Make my Wiki Private

How can I make some wiki pages private?

By using permissions, as stated in the previous question, you can restrict the whole wiki down to a single page.

How do I make pages uneditable by normal users?

Use Page Restrictions.

How do I back up my content?

Currently if you would like a backup of your wiki contact support at wik.is@mindtouch.com.  However, you may also save individual pages as PDFs.

How much storage space is available for my wiki?

The wiki size limit is 10 Gigs, with a Pro account otherwise 100 MB.  Please feel free to contact: wik.is@mindtouch.com if you'd like to know how much storage you are using.

How do I customize my domain?

 See the following tutorial on how to add a custom domain to your wiki.  A Pro account is required for this feature.

How do I add Advertising to my Wiki?

See the following tutorial for how to add Ads to your wiki.  A Pro account is required for this feature.

What is the maximum file Size I can upload to my wiki?

20 MB is the maximum file size for any attachment

Can I upload multiple files at once?

 Yes wth our Desktop connector you can upload multiple files at once with drag and drop ease

What are the storage limits for wik.is?

 If you have a Free account you get 100MB of space, if you have Pro you get 10 Gigs!

Which browsers are supported?

Internet Explorer 6 + and Firefox 1.5+ are supported for viewing and editing pages.  Safari is supported for viewing pages only.

When will Opera and Safari be supported for editing pages?

We do not have a definite timeframe, but are hopeful that the next version of Safari will be able to be supported.  There are currently no plans to support Opera.

Can I export entire wiki as a PDF file?

You can export individual pages in PDF format from the "print" feature.  To export multiple pages as PDF, see instructions.

Why does the Editor not load?

If you're using IE 6.0 or later, make sure that active scripting is enabled by following these steps...

Tools -> Internet Options -> Security -> Internet (zone) -> Custom Level ... -> Scripting -> Active Scripting -> Enabled

In FireFox go to Tools -> Options -> Content - and then make sure that enable javascript is selected 

If you're using Safari on OS X or Opera, you must download Firefox to edit pages. Safari and Opera are currently only supported for viewing pages. Click here to go to the Firefox download page.

How do I integrate a Forum with my Wik.is Account?

If you want to integrate a forum with Wik.is, it is as easy as configuring some DNS settings.  Here are the steps you'll take to do it:

1. Make sure your wik.is account is a Pro(you need to be able to assign a custom domain to your account)
2. Setup a domain, like http://wiki.yourdomain.com to point to your wik.is domain and follow the directions here to setup the DNS record
3. Now setup a forum and setup a similar domain like http://forums.yourdomain.com
4. Then add the same logo to both properties and try to maintain a similar color scheme.